How can we help?
Answers to the questions we hear most are below. If yours isn’t here, write to us and a person will reply.
Writing from your phone? Settings, Contact support in the app adds your app version, which helps us find the problem.
Indigo Plus
I have a new phone. How do I get Plus back?
Tap Settings, Restore purchases, signed in to the App Store with the Apple ID you bought Plus with. Plus belongs to that Apple ID, so it comes back even if you never created an Indigo account.
How do I cancel my subscription?
Apple manages subscriptions. Tap your Indigo Plus plan in Indigo’s Settings, or open your iPhone’s Settings, your name, Subscriptions.
Cancel at least 24 hours before the renewal date to avoid the next charge. You keep Plus until the end of the period you paid for. Deleting the app does not cancel a subscription.
Can I get a refund?
Apple handles every payment, so refunds are requested from Apple at reportaproblem.apple.com. We can’t issue them ourselves.
Your moods and account
How do I keep my moods on another device?
Indigo works without signing up and keeps your moods and favorites on the phone you use. To keep them on any device, tap Create account at the top of Settings and add an email address or Sign in with Apple, then sign in with it on the other device.
Can I get a copy of my data?
Yes. Settings, Account, Export my data gives you your moods, favorites and timers.
How do I delete my account?
Tap Settings, Account, Delete account. Without an account, use Settings, Erase data on this device. Either one is immediate and permanent.
Deleting your data does not cancel a subscription; cancel it with Apple as described above. More in the Privacy Policy.
Listening
How does unlocking a sound with an ad work?
Without Plus, you can watch a short ad to unlock one Plus sound for 24 hours. If the app says no ad is available, try again later; ads aren’t always available everywhere.
Can I listen without a connection?
With Indigo Plus, tap the download icon on a sound, or turn on Keep offline for a mood. Manage everything in Settings, Downloads. Downloads wait for Wi-Fi unless you choose otherwise.